Delivery Information

SHIPPING

We are based in the UK.   Postage and shipping charges are based on weight and value with an additional charge for packing materials. The charge will vary according to the contents of your basket, and the delivery location.

To calculate shipping: Add items to you basket and choose CHECKOUT - the postage & packing charge will be shown.

You can still return to shopping and add or remove items, and recalculate the postage as many times as you wish.

Please note heavy items over 2kg are very expensive.

The order is only finalised when you confirm and make you payment. Once you have confirmed and made payment you will get an email, if your email does not arrive, you can always log onto your account, and choose account history to see your order status

Once payment is complete NO ADDITIONS can be made to your order. We DO NOT have access to your credit card and cannot make any charges other than the one you have made. Postage and packing includes the transaction fees we are charged for processing and may be more the actual postage stamps on the package.

If your package weighs more than 2kg we may have to change the service from the one you have chosen. Some Royal Mail services cut off at this point and the website calculates to split the package. This may not be appropriate, and therefore we reserve the right to Change the service at our discretion. This change would normally be an upgrade. I.e your package may be sent via Courier or Special Delivery rather than First Class, or Royal Mail International. 


We DO NOT guarantee same day despatch.  Most orders will leave the same day if ordered before 12 midday (Monday to Friday).  Please refer to the carriers website for their terms and conditions on service.

We currently offer Royal Mail 24 and 48 tracked and Special Delivery from Royal Mail.  Special Delivery is the only guaranteed service offered by Royal Mail, and they will delivery the next day AFTER we have despatched (we do not guarantee to despatch the same day that you order).  The guarantee for this service may be suspended at times by Royal Mail.   All other services are subject to Parcel rate may be Royal Mail or other courier. Details of the tracked 24 and 48 terms are here - this is not a guaranteed service.   https://www.royalmail.com/sites/royalmail.com/files/2020-10/specific-terms-for-non-account-tracked-24-and-tracked-48--version-3.pdf