Delivery Information

Shipping Information

We are based in the UK.
Postage and packing charges are calculated automatically at checkout, based on the weight, value, and packaging materials required for your order. The total will vary depending on your basket contents and delivery location.

We only ship within mainland UK — we do not send overseas, to Northern Ireland, or directly to Ireland.
As a small business, the additional customs paperwork now required makes it non-viable for us to send outside mainland areas.

Shipping to Northern Ireland

Unfortunately, we no longer post to Northern Ireland.
Although it remains part of the UK, customs declarations are now required for all parcels, and packages have frequently been returned without explanation. For this reason, we have discontinued service to Northern Ireland.

Shipping to Ireland

We only deliver to UK addresses.
Customers in Ireland sometimes use forwarding services such as AddressPal, which provides a UK delivery address and forwards parcels on.
Please note: we do not personally recommend or endorse any forwarding service, but several customers report success using them. Please research whether this option is suitable for you.

Calculating Shipping

To view shipping costs:

  1. Add your items to your basket.

  2. Proceed to Checkout — postage and packing will be shown automatically.

  3. You can return to your basket at any time to add or remove items and recalculate the postage.

Your order is only finalised once payment has been completed.
After payment, you will receive an email confirmation. If the email doesn’t arrive, you can log in to your account and view your Order History for the status.

Please note: once payment has been made, no additions can be made to your order.
We do not have access to your payment details and cannot make any further charges beyond your completed transaction.

We reserve the right to change the delivery service at our discretion — any change would normally be an upgrade.

Despatch Times

We do not guarantee same-day despatch, but most orders placed before 12 midday (Monday to Friday, excluding Bank Holidays) are sent the same day.
Despatch times may vary during busy periods.

We currently offer:

  • Royal Mail Tracked 24

  • Royal Mail Tracked 48

  • Royal Mail Special Delivery

Please note:

  • Special Delivery is the only guaranteed next-day service, and applies after despatch.

  • We cannot guarantee same-day despatch of your order.

  • Royal Mail may occasionally suspend their delivery guarantees — please refer to their website for details.

  • Tracked 24 and 48 are not guaranteed services; Royal Mail does not compensate for delays on these services.
    You can view their full terms here:
    Royal Mail Tracked 24/48 Terms (PDF)